LEGAL
Grievance redressal
Last updated · October 24, 2026
In accordance with the Information Technology Act, 2000, the IT Rules, 2011 and 2021, the Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are below.
01Grievance Officer
Name: Shaurya Sanghvi
Organisation: Bloc Metric (operator of Studivault, studivault.com)
Country: India
Email: shaurya@sanghviinfo.com
02What you can raise
Complaints about content on the Service, privacy or personal data (including DPDP Act rights requests), account or security issues, payments and refunds, intellectual property infringement, or any breach of our Terms.
03How to file
Email shaurya@sanghviinfo.com with your name, account email, a description of the issue, relevant links or order IDs, and any supporting documents. For content complaints, include the URL or pack name.
04Timelines
- Acknowledgement within 24 hours (48 hours for consumer complaints).
- Resolution within 15 days of receipt.
- Requests to remove content that exposes a person's private area, nudity, sexual act or impersonation will be acted on within 24 hours.
05Escalation
If you are not satisfied with the resolution of a personal data grievance, you may approach the Data Protection Board of India. Consumer complaints may also be filed with the National Consumer Helpline (1915 / consumerhelpline.gov.in) or the appropriate Consumer Commission.